To Book a specific time and activity we require no less than a 2 person deposit.
This deposit prevents others from booking this activity and time and is therefore non-refundable at the point the deposit is paid. The balance is either required 2 weeks before event or as agreed by Avalanche Adventure Ltd.
Once your booking is confirmed, your right to cancel without penalty ends as designated by the office of fair trading as we have booked you on a sporting event at a specific date and time. The terms and conditions are as follows:
~ Once a booking is confirmed – loss of deposit
~ 14 days or more prior to the event – Full refund of monies paid less deposit.
~ 14 days or less prior to the event – no refund.
~ If you cancel/postpone your booking within 48 hours of your activity starting, a surcharge will be applied to cover the cost of staff time.
Our accepted date of cancellation is the date that your written cancellation is acknowledged by Avalanche Adventure Ltd. If catering, subcontractor or other supply is included in the package; this may also be subject to cancellation charges
The 14 day rule includes weekends and bank holidays.
Any reduction in numbers must be confirmed and acknowledged in writing, via letter or email, by Avalanche Adventure Ltd to be considered valid. Verbal changes are not accepted. Cancellation charges as above apply in the event of a reduction in numbers.
If Avalanche Adventure Ltd cancels due to bad weather, your booking will be rescheduled to a mutually convenient date for up to 3 months after the original booking date. If we are unable to reschedule your booking a full re-fund will be given. Customers wishing to cancel a booking due to bad weather when Avalanche Adventure Ltd are prepared to run the event will be treated as a normal cancellation and charges will apply.
Changes / Cancellation of group bookings
Discounted bookings for large groups are priced on the number of participants. A large group is classed as 25 participants and over. Should you reduce your group size at any time prior to the event your booking will be re-priced accordingly. In addition to re-pricing, cancellation charges, as outlined above, apply to each person that is cancelled in the group booking.
Avalanche Adventure Ltd require participants to arrive preferably 15 minutes but at least 10 minutes prior to the designated “start-time” to enable a full safety briefing to take place. The time you receive on your booking confirmation is this important “arrival time”. We will do our best to accommodate late arrivals but this cannot be guaranteed especially during busy periods. Customers will not be allowed to participate if they have missed the pre-session briefing. The booking will be classed as a cancellation in the event of late arrival with the loss of all monies. Your acceptance of this proviso forms part of any booking.
Exclusion from venue
Avalanche Adventure Ltd has the right at all times, to refuse the participant access to the booked activity at any stage of the booking and remove them from the venue if in their opinion the participants are under the permitted age; are the incorrect height or weight; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants, spectators or members of staff; or are displaying aggressive and abusive behaviour ( verbal or physical). If any of these assurances apply, the booking will have been deemed to have been cancelled and full cancellation charges will apply. Should any participants damage the property of the venue or verbally or physically injure a member of the staff or other participants, they will be dealt with by Avalanche Adventure Ltd management staff accordingly and may face prosecution by Avalanche Adventure Ltd.
Due to the nature of our activities, unforeseen circumstances can delay the start of an event. In all cases Avalanche Adventure Ltd will endeavour to minimize your inconvenience and will offer you a later start time or, in some cases, an alternative date. If the activity effected is part of a multi activity event, where all other activities are running to schedule, avalanche adventure ltd will offer an alternative activity of the same value. The action taken will depend on the circumstances surrounding the situation. As such circumstances cannot be predicted your understanding is appreciated.
If, on arrival at Avalanche Adventure Ltd, you are dissatisfied with the booked activity, then you must speak to a member of Avalanche Adventure staff. We do not consider it reasonable if you have not bought your dissatisfaction to the attention of the Avalanche Adventure staff at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered, it is deemed that you considered the activity of which you took part, is entirely acceptable to you and a complaint at a later date would not be considered reasonable.
Should you have a genuine complaint against avalanche adventure ltd please email [email protected]
All bookings will be subject to these same conditions without exception. All customers will have deemed themselves aware of these terms and conditions and will have accepted them as part of their booking with Avalanche Adventure Ltd. No verbal or other communications overrides these terms and conditions in any respect whatsoever.
Vouchers are only redeemable during the life time purchased i.e Within the period of validity. Vouchers must be used during their purchased lifetime and cannot be redeemed for a date outside the original purchase period. Unused vouchers or expired vouchers are not refundable. Vouchers include the admission fee and participation in the event. Vouchers may only be extended once during their lifetime.
Vouchers issued from Avalanche Adventure are valid to the date shown on your voucher. We also have record of the expiration date on our system. If the booking is cancelled or rescheduled within 14 days of the event, this will incur a £10 fee.
Vouchers must be booked in for a date BEFORE the voucher expires. If your voucher has expired or you are booking for a date after the expiry, this will be subject to a charge equal to 10% of the total booking value.
Updated on 28/07/2022